Fluid - Internal Transfer Advisor

A native AWS web application that automates the qualification and ranking of internal candidates for high-volume leadership roles across over 5000 buildings in 6 business lines.

Background

Over 30k annual transfers for process lead roles were processed by recruiting and Site HR representatives. The process was inconsistent across the 2000+ buildings in the network leading to associate frustration, extensive manual effort by HR and hiring managers, and long lead times (55 days to fill a role).

Role

Aaron led the product team from discovery through full adoption.

  • Identified problem areas and proposed a new program and technology solution.
  • Extensive stakeholder Management including gaining alignment from Senior VPs.
  • Wrote all business requirements and roadmap, prioritizing implementation through Agile ceremonies.
  • Identified KPIs and led reporting through monthly business reviews.

Solution

Created a multi-sided marketplace for internal candidates and hiring managers to quickly identify the best available talent and move them to the interview process.

  • Built a mobile-ready candidate profile website using Salesforce allowing candidates to provide job preference details.
  • Aligned stakeholders on standardized qualifications across the network to improve transparency and consistency.
  • Developed back-end processes to rank candidates against these qualifications, sending job alerts to the most qualified candidates to drive applications.
  • Front-end solution to show top candidate profiles to hiring managers to select for Interview.

Results

  • Reduced time-to-fill from 55 days to 33 days.
  • Saved up to 60k hours of effort ($1.9MM)
  • Improved interview outcomes by 10%

Recruiter Dispatch

A case management tool built to funnel candidate inquiries to recruiting team members so they can scale candidate support. Allows the recruiting teams to track SLAs and ensure a high-quality candidate experience.

Background

The Student Programs recruiting team hires up to 10,000 new grads annually. With that volume, they needed a way to support candidates as a team rather than 1:1. 

The team was distributed globally and they needed a tool that could work with a number of different support workflows.

Role

Aaron led project from discovery phase through initial launch. 

  • Led user research to scope problem and solution.
  • Wrote working backwards document and led through VP-level reviews and approval.
  • Wrote business requirements and worked closely with development team on implementation.
  • Wrote test plans and led User Acceptance Testing.
  • Stakeholder Management and voice of customer for entire project.

Solution

The solution was a case management tool built within the company's existing 1P applicant tracking system. Driven with native AWS tools, the system routes emails sent to shared exchange boxes to an SES account. Once the message hits SES, the back-end system creates a case record.

A web-based front-end is able to display the case allowing users to change the status, assign the case to other users, or reply to the candidate directly from the user interface.

Results

  • Early testing indicated that the initial solution was expected to save 20k hours of effort.
  • A POC of a machine learning model to categorize and automatically assign cases was 95% accurate and expected to save an additional 20k hours of effort.
  • Implementation saved $1.1MM of vendor cost for maintaining existing 3P case management solution. 

 

TalentForce - Internal Bench

A Salesforce-based talent management tool that allowed internal recruiting teams to proactively manage employees who are approved for promotion but still awaiting an open role.

Background

The recruiting team filled about 60% of their openings with internal candidates, however the process was still managed by recruiters. Frequently, they would interview multiple internal candidates for a single role. The candidates who were inclined to hire but not selected for the role were not required to interview for future openings at the same level and job title.

Recruiters manually managed the list of inclined candidates using shared Excel files leading to errors and poor communication with candidates.

Role

Aaron owned the internal bench product from discovery through multiple enhancements post-launch.

  • Discovery and alignment with customers and key stakeholders.
  • Technical design, user stories, and implementation support with tech team.
  • Developed reporting dashboards within Salesforce
  • Training and troubleshooting
  • Prioritizing backlog items and roadmap development and maintenance.

Solution

Built a Salesforce-based solution that allowed recruiters, with a single click, to add internal employees to the bench.

Once on the bench, employees would get regular, automated emails to ensure their engagement and transparency with the bench process.

Recruiters had access to a bench dashboard where they could search for eligible candidates by location preference, approved role, or line of business. 

Results

  • Automated over 1 million emails, saving up to $4MM in manual effort.
  • 3,500 roles filled with internal candidates in first 2 years.
  • Enhancement to automate entry to the bench saved additional $400k/year while improving candidate experience.

TalentForce - Employee Preferences Portal

A Salesforce-based Community that allowed employees to enter information about their background and education, while providing career development and mobility preferences. This structured data allowed recruiters and talent managers to better target internal mobility opportunities.

Background

Recruiters and talent managers needed to be able to target internal talent for key roles as the company expanded from a network of 500 to a network of over 2000 buildings. The team was manually tracking mobility preferences through one-time surveys, which led to inaccurate and out-of-date data.

No other repository in the company held structured data on key profile data points like education, work history, and skills.

Role

Aaron led the discovery, design, development, and implementation of the solution along with driving adoption across the company.

  • Gathered requirements from customers and wrote BRD/User Stories.
  • Managed key stakeholders including extensive vendor management to get approval to use a community product that was outside of the existing contract for no additional cost.
  • Led all UAT efforts during launch.
  • Built dashboards in Tableau and Einstein Analytics to provide access to data.
  • Managed mobile-redesign in conjunction with UX 6 months after initial launch.

Solution

Developed a mobile-friendly Salesforce community that allowed all internal employees to enter their work history, education, language capability, skills, and mobility preferences using structured data. 

The website used single sign-on to validate employees at all levels. It also had dynamic content which allowed customization of options based on job level or location. 

Once data was completed, it was published back to the SalesCloud instance on the employee profile, allowing for extensive reporting capabilities.

Results

  • Collected data from over 150,000 employees in first 12 months.
  • Data was used to enable over 500 internal moves to fill key launch roles.

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